United States Post Office

Came early in the morning for a passport appointment and was happy with the service I received. I recommend having all necessary forms signed and done beforehand for a more efficient process.

Longer hours than any other post office. They close at 7pm but really it's 6:45pm when they shut the gate and finish the last 15 minutes with the customers already stood in line. The self service station is always working and all of the options available on the station, actually work at this location.
The staff is always awesome. They are helpful and friendly. I go out of my way often to come to this location for all of the above reasons.

Location:midtown
Staff: friendly and helpful
Wait time: depends, staff does take their time with each customer, which is also a good thing to make sure you are well taken care.
Parking: lots

This handle has been broken for who knows how long. Is it really difficult to have that taken care of? It's LITERALLY a safety hazard... it says on the warning sign to use the handle to avoid injury. Someone is going to lose a finger, seriously. With the lines this post office gets, it should be a priority to make sure the drop box is in working order.

Came to this post office as it was after 5pm and all the nearest post offices near me were already closed. This place has plenty of parking, surprisingly, for Midtown.

Walking in, there was a postal worker near the entrance directing people where to go and giving advice to the customers. The line for the counter was long but I can't comment on that as I used the self service machine. The postal worker was very friendly and helped me out. This is the first time I've ever been helped, by a nice person, in a post office here in Houston. I've only been here once but my first impression was great!

Came in on a Saturday morning around 9 am. This location was clean and adequately staffed. There wasn't a wait in line. I was in and out in about 5 minutes or so. Friendly staff. There is adequate parking outside. No complaints. Compared to some other locations in Houston, I would definitely return for my future mailing needs.

They make you do an appointment but decide to attend you whenever they want! Only one lady working ! Worst place ever to come get passport !

My first time there and looking for drop box. I ask the lady at the counter politely to direct me to the drop box and the lady didn't say anything just pointed. Very unprofessional and very rude.
They need more training in customer service.

Went for passport appointment and didn't take longer than 30mins once attended. Make sure to have all your paperwork before hand for faster process. They don't take credit card for passport transaction. You can also purchase the money order there. There photo machine was down so call ahead to see if it's working or stop by the nearby CVS on gray st for passport photo. Received my passport within 6 weeks when expedited.

I stood in line to update my change of address as it said I could. EDNA advised me to revert back to the letter. The letter states ICAN DO THIS HERE AT THE OFFIXE AND HAVE YOU DO IT.... Why would you have not assisted me EDNA? Now I have to stand back in line because I have received an error message stating I did not ask them to forward my mail. EDNA then takes my letter to the back to a 'stupid visor' apparently USPS isn't universal which is why they can't tell me what's wrong, and I have to go to another post office for them to figure out why the error message is being displayed... a week later I go to the post office I was referred to ( which is another review on its own) bc they are closed on weekends. That post office isn't lost as EDNA and states 'you have 20 days from the time your request is put in til the letter automatically expires. Reason for this is because they need to confirm your identity... had Edna and her supervisor took the time out before Christmas break to properly address the situation, I'd probably have the right answer and resolve the issue then. thanks Edna and supervisor for all your years of service. You are doing a great job and I hope in the future, you now know what to tell ppl who are having an issue like mine what ti do