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Sophos XG : Install Sophos Connect : Error "Internet Explorer version earlier than 11 detected..." on Windows 10 1909

Julian Cast over 3 years ago

Hello,

i'm trying to install Sophos Connect but i'm still have this strange error :

The version of IE on my computer :

What's wrong? I don't understand... Sophos, are you aware about the end of life of IE??

Thank for help !

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0 FormerMember over 3 years ago

Hi Julian Cast,

Thank you for reaching out to the Community!

Did you download the latest Sophos Connect Client? If not, please download it from the following link and install it.

Sophos Connect 2.0 is now GA

Thanks,
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0 LuCar Toni over 3 years ago

You could upgrade your windows to 2004, this should actually migrate to Edge.

But thats off topic.

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0 Sophos User930 over 3 years ago

Does this help:
https://community.sophos.com/xg-firewall/f/discussions/112145/sophos-connect-install-detected-ie-version-less-than-11-on-this-machine

Checking the svcversion value under:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\
HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Microsoft\Internet Explorer\
Is probably the first thing to try.
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0 Julian Cast over 3 years ago in reply to FormerMember

Hi ,

i have exactly the same error.. :(
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0 Julian Cast over 3 years ago in reply to LuCar Toni

Hi LuCar Toni,

Edge is already installed. Why upgrade to 2004? We upgrad last week to 1909, we don't want upgrade too fast to the last version of Windows 10. The version of IE is 11.X, where is the bug??

Thank you
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0 Julian Cast over 3 years ago in reply to Sophos User930

Hi Sophos User930,

Already find this thread : Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer => 11.1139.18362.0

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer => 11.1139.18362.0

Thank you
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0 Sophos User930 over 3 years ago in reply to Julian Cast

do you see them values read ok if you run Process Monitor when reproducing?
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0 FormerMember over 3 years ago
Please try this step and see if it helps to install the connect client again.

For non-Admin user: -

1^st :- Copy the Sophos connect path :- on the app>Shift+Right Click > Copy as path

2^nd:- Run the batch file with an msiexec /i

C:\Users\shivam.pandey>msiexec /i "C:\Users\shivam.pandey\Downloads\sophosconnect_installer\SophosConnect_2.1.20_(IPsec_and_SSLVPN).msi"

For admin user: - run as cmd admin and simply run the path

C:\Users\shivam.pandey> "C:\Users\shivam.pandey\Downloads\sophosconnect_installer\SophosConnect_2.1.20_(IPsec_and_SSLVPN).msi"

Please try this and let us know if it worked.
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